We Can’t Sign Into Your Account Error [FIXED]

Are you facing a Windows 10 sign-in issue on your PC? Is your mind getting blown up with annoying pop-ups saying ‘We can’t sign in to your account’ every single time? Don’t panic. We understand your pain and expectations from our article. That is why we have covered everything point by point to help you out in the best possible ways. 

On Windows 10, generally, after an upgrade or installation or after making Antivirus set up, you face a login issue on your PC. Either you will not be able to sign in or be signed in to a temporary account. Before signing out, let me remind you you must take a backup because all your data will get washed out if you won’t.

It is also possible you may get another error message – ‘You’ve been signed in with a temporary profile.’ It means Windows has signed in to you as a temporary account instead of your original one. In this case, don’t perform any task on your system from this account. Else you’ll lose the current data because the tasks performed from a temporary profile get discarded once you sign out.

See also: How to fix Microsoft word not responding

We Can’t Sign into Your Account Error Fixes

Now let us walk through the six ways to sort out the issues. Please follow each method step by step as guided below

Restart Your System in Normal Mode to Fix We Can’t Sign into your Account Error

In most cases, this method has worked at the preliminary stage as it removes the temporary profile(s). Go to Start, click on the Power menu options, and select the Restart button. You need to repeat it for 3 to 4 times with patience.

Carefully Restart your System in a Safe Mode

  • Go to Settings and click on the option Update & Security.
  • You’ll find the option of Recovery somewhere at last. Click on it.
  • On the right-hand side, you’ll see Advanced Startup, under which there is a button of Restart Now. Click on that button!
  • Next, a blue screen will appear in front of you. It would help if you chose an Option from Continue, Troubleshoot, and Turn off your PC. Click on Troubleshoot.
  • Again in Troubleshoot, you’ll see two options. Choose Advanced Options and proceed further.
  • Out of six options reflecting on your current screen, click on Startup Settings.
  • On this screen, you’ll get the button of Restart. Click on it.
  • Moving further, you’ll see nine options on the current screen of Startup Settings. Press the F5 button (from the keyboard) to select Option 5 – Enable safe mode with networking.
  • Wait (for 2 to 5 minutes) till the restart function gets successful.
  • Now, sign in with your original account. And check the availability of your data (files and settings).
  • Once you complete the checking of your data, restart your system in normal mode.
  • Go to Start, click on the Power menu options, and select the Restart button.

Disable your Antivirus Security Program

If you still can’t sign into Windows 10, that means the issue can be due to Windows Defender Antivirus. If you have third-party antivirus software, contact their online support to uninstall it.

  • Go to Start and search for Windows Security.
  • Click on the top result to open the app. You’ll find the option of Virus and Threat Protection. Click on it.
  • On the right-hand side, you’ll see Virus and Threat Protection Settings. Click on the Manage Settings link available under it.
  • Next, you’ll get Tamper Protection’s option that you need to turn off till your issue gets resolved. Toggle the switch to off!
  • Again go to Start and search for credit.msc
  • Click on the top result to open the Local Group Policy Editor.
  • On the left-hand side, scroll to Alphabet W and find Windows Defender Antivirus. (Browse the path: Computer Configuration > Administrative Templates > Windows Components > Windows Defender Antivirus)
  • On the right-hand side, you’ll see a file as Turn off Windows Defender Antivirus. Double click on the file!
  • A new window will pop-up in front of you. Click on the Enabled option (radio button), after that click on Apply button, and at last hit the OK button.
windows update security
Windows Update Security
  • Now, restart your system in normal mode and sign in with your original account.
  • Check the availability of your data (files and settings).
  • Once you complete the checking of your data, go to Turn off Windows Defender Antivirus. Double click on the file and click on the Not Configured Radio button.
  • Also, don’t forget to turn on the Tamper Protection following the same steps.

Create A New Local Administrator Account On Windows 10

  • Go to Settings and click on Accounts.
  • Further, click on Family & Other Users Options. On the right-hand side, you’ll get the separate option of Other Users. Click-on Add someone else to this PC under it.
  • A new window will pop-up in front of you. Click on the I don’t have this person’s sign-in information option and proceed Next.
  • In the current screen, you’ll get three options to create an account. Choose the option of Add a user without a Microsoft account and proceed next.
  • Create a short username for this new account like admin or a name you can recall with ease. Skip setting up the password and proceed Next.
  • In the Other Users option, you can see the new account you have created. Click on it and change the account type to Administrator by selecting it from the drop-down menu.
  • Click on OK and sign out.
  • Sign in with your original account. And check the availability of your data (files and settings).
  • Once you complete the checking of your data, restart your system in normal mode.

You need to move your old data into the new account and remove the old account (the original one). 

 Run CheckDisk on Your C file

What it does is, rules out any possibility of having a corrupt file on the system. This can give you the solution as now you are aware of the root cause of the problem. Again it is very easy to check your C disk.

  • Click Start and type ​CMD
  • Command Prompt appears. Right-click it
  • Click ​Run as Administrator
run checkdisk
Run Checkdisk
  • Type chkdsk and click enter, wait for it to get complete.

If the error is found, then just type chkdsk/f and reboot. It might happen again that you get the message errors found to repeat the same process. Until you get the message, windows have scanned your file system and have found no errors. It seems tedious but can prove to be very handy and useful in solving your problem.

Remove ​Tamper Protection to Fix We Can’t Sign into Your Account

On Windows 10,​​we can’t just like that remove our security protection. If we restart, the security might get reliable and again cause you many problems, but a solution is to remove your tamper protection. And voila, your bug is gone, and you can sign in again.

  • Click Start
  • Choose Virus and Threat Protection
  • Then click the manage setting toolbar.
  • Now press disables Tamper Protection.

It will permanently disable your antivirus application. Just now, again, what you have to do is restart or reboot the device and sign in to your main Microsoft account. It will, by and large, help you with the error.

Sign in your Account of Microsoft through the Web Browser

  • If you face a problem in signing in to Microsoft Windows 10, then try signing in through a web browser. Using a web browser can be useful. You can easily sign in to your WINDOWS 10 account from there but remind you that you have to create a temporary account on Microsoft windows 10.below is the brief step by process to execute it.
  • Create a temporary profile.
  • After you get logged in with the temporary profile, go in C:\\Users\\ and find your profile folder. Create a copy of it.
  • Then open your browser and navigate to the Microsoft account login page. Sign in to the Microsoft account from here in which you’re having problems with.
Temporary profile
Temporary profile
  • Log out of Windows OS and log back again.

Hopefully, this tactic will solve your problem, but still, if that annoying pop up is reappearing time and again, then: 

  1. Click the Windows icon at the lower-left corner of the screen Start menu and use the right mouse click on your Account icon. If you cannot find it here, you will either see the Shutdown or sign out option. 
  2. Click on it and then select the option of Sign Out from the menu.
  3. And then Log back into the computer.


Some of the other methods will surely help you fix the error, and if still not, then there’s some complex issue. In such a situation, always prefer to visit a service center or a professional. We hope our article helps you in fixing the error. In case of any other issue, reach out to us in the comment section. We’ll extend support with the advanced solutions (that need intermediate technical proficiency). 

See also: Fix Windows 10 File Explorer Won’t Open Issue

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