What Is Netflix Error HTP-998? Complete Guide

Facing Netflix Error HTP-998 can damage your streaming plans, leaving you in a lurch just as you dive into your favorite show. 

Netflix Error HTP-998 is typically caused by internet connectivity issues, outdated Netflix applications, device-related problems, or issues with Netflix’s servers.

This article will guide you through the causes of this error and provide simple solutions to get your indulge-watching back on track. If you encounter Netflix lagging issues, check out this article for potential fixes.

See Also: What Is Netflix Error Code 2.0? Complete Guide

What Are The Common Causes Of Netflix HTP-998?

Below are the common causes of Netflix errors.

  • Internet Connectivity Issues: A weak or unstable internet connection can lead to Netflix Error HTP-998. Hence, it’s crucial to have a stable and fast connection for uninterrupted streaming.
  • Outdated Netflix Application: Using an outdated version of the Netflix app can cause compatibility issues, resulting in this error. Always keep your app updated.
  • Device-Related Problems: Sometimes, the error may be due to issues with your streaming device. Hence, ensure your device is compatible with Netflix and functioning correctly.
  • Netflix Server Issues: Occasionally, the problem might be on Netflix’s end. Hence, server issues can disrupt streaming and trigger this error.

How To Troubleshoot Netflix Error HTP-998?

Here are the different ways to troubleshoot Netflix error HTP-998.

Restart Your Streaming Device

Unplugging your device and waiting a few moments before restarting can refresh your connection and resolve the error.

See Also: Why Does Netflix Keep Crashing On My TV: Quick Fixes And Solutions

Restart Your Home Network

Follow these steps to restart your home network.

  1. Turn off your modem and router.
  2. Wait for a minute.
  3. Turn them back on and wait for the connection to stabilize.
  4. Try streaming Netflix again to see if the error is resolved. So, for more details on fixing internet connectivity problems, explore how to resolve Ethernet doesn’t have a valid IP configuration.

Check Your Internet Connection

A stable and fast internet connection is vital for smooth streaming. Hence, if you’re experiencing connectivity issues, try the following:

  • Move closer to your Wi-Fi router.
  • Use a wired connection if possible.
  • Check your internet speed and contact your ISP if it’s below the recommended level for Netflix streaming.

See Also: How To Fix ‘Netflix App Not Working?’ 5 Ways

3 Advanced Solutions For Netflix Error HTP-998

Below are the advanced solutions for the Netflix Error HTP-998.

  • Reinstall The Netflix App: A fresh installation can sometimes fix the issue. Hence, follow these steps:
  1. Uninstall the Netflix app from your device.
  2. Restart your device.
  3. Reinstall the Netflix app from your device’s app store.
  4. Log in and try streaming again.
  • Adjust Streaming Device Settings: Ensure your device’s settings and firmware are up-to-date for optimal Netflix performance. Check for any available updates and install them. Also, verify that your device’s settings are configured correctly for streaming. However, if you’re experiencing Netflix sound issues on your Samsung Smart TV, this guide on Netflix sound cuts out can help.
  • Network Configuration: Adjusting your network’s DNS settings can improve connectivity with Netflix’s servers. Hence, try changing your DNS settings to a public DNS like Google’s (, or OpenDNS (, and see if that resolves the error.

3 Maintenance Tips For Netflix App

Here are some maintenance tips for the Netflix App.

  • Regularly Update The App: Keep your Netflix app updated to ensure you have the latest features and bug fixes. Hence, check for updates regularly in your device’s app store.
  • Maintain A Stable Internet Connection: A stable and fast internet connection is crucial for smooth streaming. Regularly test your internet speed and troubleshoot any connectivity issues promptly. Hence, for more information, read about how to extend Ethernet cable.
  • Restart Devices Regularly: Restarting your streaming device and networking equipment (modem and router) can prevent many common streaming issues. So, make it a habit to restart your devices periodically to keep them running smoothly.

See Also: How To Fix Netflix Stuck At 25%? 5 Advanced Fixes


What is Netflix Error HTP-998?

Netflix Error HTP-998 is a streaming issue that can occur due to various factors, including internet connectivity problems, an outdated Netflix app, device-related issues, or server problems on Netflix's end.

How can I fix Netflix Error HTP-998?

Start by checking your internet connection for stability and speed. Restart your streaming device and home network equipment. Update your Netflix app and ensure your device's firmware is up-to-date. If the problem persists, try adjusting your network's DNS settings.

Can an outdated Netflix app cause Error HTP-998?

An outdated Netflix app can lead to compatibility issues and result in Error HTP-998. Regularly updating the app can help prevent this error.

Will restarting my device help resolve Error HTP-998?

Restarting your streaming device can refresh your connection and potentially resolve Error HTP-998. It's a simple but effective troubleshooting step.

What should I do if Error HTP-998 persists after troubleshooting?

If the error continues after basic troubleshooting, consider reinstalling the Netflix app or contacting Netflix support for further assistance. They can provide more specific guidance based on your situation.


Netflix Error HTP-998 can be a nuisance, but it’s often solvable with basic troubleshooting and maintenance. Hence, by keeping your app updated, ensuring a stable internet connection, and regularly restarting your devices, you can minimize the chances of encountering this error and enjoy uninterrupted streaming on Netflix.

See Also: What Is Netflix Error Code 17377? Complete Guide

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