Fix Uplay Connection Lost Issue | Easy & Simple Guide

Have you lost your connection on Uplay? Are you trying to fix it on your own to enjoy seamless gaming? You are at the right place ! Read this article till the end to fix the ” Uplay Connection lost” issue.


Uplay/Ubisoft Connect Launcher

Solve the issue of uplay connection lost by Ubisoft Connect, which is formerly known as Uplay, starts its way in 2019. However, it was rebranded and redesigned as Ubisoft Connect in 2020. Much like Steam, Origin, and Epic Games, Ubisoft Connect/Uplay is a game distribution service and platform where you can purchase, download, and buy games. This is a popular gaming service, and many renowned games like Rainbow Six, Tom Clancy, Far Cry 4Assassin’s Creedand others are available to download via the UPlay network. 


They even have a premium subscription available called Ubisoft Plus (formerly Uplay+), where you get access to their full library of games as well as closed beta tests and new additions. Another feature of the platform is Digital Rights Management(DRM), which has to scrutinize, where you have to run the client even if you buy the game from a different platform like Steam or Epic Games. On the other hand, the Uplay Launcher often has several issues. One major issue is the Uplay Launcher connection lost problem.

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Reset Your Network 

This is one of the most common and easiest fixes which doesn’t require much effort. Just Type Network reset in your search bar and click on Network reset.

reset your network
Reset Your Network

Then click on reset now. After that, you’ll need to restart your device, and will help you to fix error uplay connection lost.

Check Proxy Settings  

Using a Proxy may cause issues with the Uplay server. Therefore, you should go to Internet Options, under Network and Internet in the Control Panel.


check proxy settings
Check Proxy Settings

Then go to Connections and click on Lan Settings and uncheck the box with Proxy Server is an easy method to fix uplay connection lost.

Disable The Offline Mode 

Open Uplay and go to Network in the Settings option. Then, uncheck the always Start Uplay in offline mode option.

Change The DNS Settings 

Open the command prompt on your PC/Laptop and run it as admin. Once it is opened, type ipconfig /flushdns and hit enter.

type ipconfig/flushdns and hit enter
Type ipconfig /flushdns And Hit Enter

This should remove the corrupted files on your device will be a effective way to fix uplay connection error. This will help you to fix the error of uplay connection lost.


Sometimes, due to certain errors, the Firewall and Antivirus on the device itself create certain restrictions causing errors like the Uplay Launcher Connection Lost Uplay.

firewall/antivirus can be a reason
Firewall/Antivirus Can Be A Reason

Check if it isn’t blocking Uplay from running. Also, go to the Firewall and Network protection section. Open the Public(non-discoverable) network option and turn off the Windows Firewall option.

Ubisoft Connect Updates 

Like all other platforms, Ubisoft releases patch updates. Check if Ubisoft Connect is up to date.

Check If Your Drivers Are Updated 

For this, you will have to know for yourself which drivers your computer uses and manually check from their respective websites if there are updates available.

check if your drivers are updated
Check if your Drivers are updated

You also can use a third-party application to check the status of your drivers.

Uninstall Uplay 

Uninstall Uplay by going to the control panel or deleting all the files.

the application should be uninstalled
The Application Should Be Uninstalled

Then again, reinstall it from the Ubisoft Connect site. Easiest possible way to solve uplay connection lost problem. 

Background Programs  

Type Run in your Windows search bar and click on the application that pops up. In Run, type msconfig in the open bar and press OK. If this does not work, search for system configuration and click on the general tab in that. Next, select the Selective startup option.

background programs
Background Programs

A load startup items box will appear on the screen. Unselect this box and click on the OK button. After doing all of the above, you will need to restart your device to see if the changes are affected so that play not connecting will be avoided.

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Ubisoft Customer Support

If none of these work, you can try contacting Ubisoft Connect Support. For that, you will need to log in on the Ubisoft Connect site and click on the Support Tab. Signing in will customize customer support which will more than likely resolve the Uplay Launcher Connection Lost error.

connect to ubisoft customer support
Connect To Ubisoft Customer Support

There are other more complex methods, too, like changing the DNS server settings by going to the Network and Internet section in Control Panel. There you will have to right-click on your Wifi Connection and select properties. You will then have to change the DNS address of Internet Protocol 4 TCP/IPv4 to the Google DNS server address (Preferred DNS server:, Alternate DNS server:; as well as change the DNS server address of Internet Protocol 6 TCP/IPv6 to the Google DNS server address (Preferred DNS server: 2001:4860:4860::8888 Alternate DNS server: 2001:4860:4860::8844)

However, this method has complications and has not much recommendations as it may create issues with other applications running on your PC.

Missing DLL files and a poor internet connection may also create a Connection Lost problem.

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Frequently Asked Questions(FAQ)

Listed below are some of the frequently asked questions along with their answers.

Can These Methods Work For Other Uplay Problems And Technical Snags?

 Yes, these methods can be useful for other Uplay issues as well. You can even find certain solutions on the Ubisoft Connect forums, which can be accessed from their site.

How Do I Fix Ubisoft Service Unavailable Errors?

If there is no degradation and configure the connection for Ubisoft Connect properly, you shall try these workarounds: Disable IPv6 on the system you are trying to use Ubisoft Connect with.

You can also download the SFC tool from Microsoft and perform a scan as the issue may cause due to damaged system files will solve Uplay connection lost.


This was our take on how to fix uplay connection lost. We really hope we have helped you to solve the Uplay connection lost issue. Now that you have fixed it, Happy gaming!

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