What Is Netflix HTP 998 Error? Complete Guide

Imagine settling in for a marathon of your favorite show, only to be stopped cold by the dreaded Netflix HTP 998 error. This nuisance can turn a night of relaxation into a frustration fest. 

The Netflix HTP 998 error typically indicates a network connectivity issue, preventing your device from reaching Netflix servers. Internet problems, outdated apps, or server outages can cause it.

This guide dives into the causes, fixes, and preventive measures to keep your streaming smooth. So, say goodbye to error interruptions and hello to uninterrupted indulge-watching.

See Also: What Is Netflix Error Code 2.0? Complete Guide

What Causes Netflix HTP 998 Error?

The Netflix HTP 998 error can dampen your streaming plans. Let’s explore the culprits:

  • Internet Connectivity Issues: A shaky internet connection is a prime suspect. So, if your connection is slow or unstable, your indulge-watching session is bound to hit a snag. For more insights on handling slow internet, check out our guide on fixing slow internet after a Windows 10 update.
  • Device-Related Problems And Outdated Netflix Application: Sometimes, the device you’re streaming on or an outdated Netflix app can be the blockade. Hence, keeping your device and app updated ensures smoother streaming.
  • Netflix Server Issues: On rare occasions, the problem might not be on your end. Netflix’s servers could be down, affecting your streaming experience.

3 Basic Troubleshooting Steps For Netflix Error

Before you call for help, try these fixes:

  • Restart Your Device And Home Network: It’s simple but effective. Turn off your device and unplug your modem and router. Wait a minute, then plug them back in and restart your device. So, this can clear many connectivity issues.
  • Improve Your Wi-Fi Signal: Position your router in a central location, away from obstructions. Hence, consider a Wi-Fi extender or mesh network system for broader coverage if your Wi-Fi signal is weak.
  • Check And Reset Your Network Settings: You can reset network settings on smartphones and tablets to clear any connection issues. For home networks, ensure your router’s firmware is up-to-date and that you’re using the optimal settings for streaming.

Hence, these steps often resolve the Netflix HTP 998 error, letting you return to your favorite shows and movies without further interruptions.

See Also: How To Fix ‘Netflix App Not Working?’ 5 Ways

What Are The Advanced Solutions For Netflix Error?

When basic troubleshooting doesn’t cut it, it’s time to delve deeper:

  • Updating TV Firmware & Netflix App: Keeping your TV’s firmware and the Netflix app updated is crucial. So, these updates often contain fixes for common errors. Check your TV’s settings menu for firmware updates and the app store for Netflix app updates.
  • Disconnect Other Devices From Your Internet: Too many devices on your network can slow down your internet speed. Try disconnecting other devices to see if your streaming improves. So, this can help pinpoint if the issue is due to bandwidth congestion.
  • Use An Ethernet Cable For Stable Connection: Wi-Fi is convenient, but an Ethernet cable provides a more stable connection. Connect your streaming device directly to your router with an Ethernet cable to eliminate potential Wi-Fi issues. Learn more about Ethernet doesn’t have a valid IP configuration for troubleshooting tips.
  • Precise Netflix App Data And Cache: Over time, app data and cache can build up and cause issues.
    On Android: Go to Settings > Apps > Netflix > Storage, then tap on “Clear Cache” and “Clear Data.”
    On iOS: iOS doesn’t allow you to clear the cache directly, so uninstalling and reinstalling the app is the best way to clear Netflix app data.

When Can You Contact Netflix Support?

If you’ve tried all the above and still face the Netflix HTP 998 error, it’s time to reach out for help:

  • Persistent Issues: If the error continues despite your troubleshooting efforts, Netflix customer support can offer more personalized assistance.
  • Error Messages: Take note of any specific error messages or codes you see. Hence, this information can help support agents diagnose and resolve your issue more efficiently.
  • Account Information Ready: Have your Netflix account information handy. So, this will help speed up the support process, allowing the support team to access your account details quickly.

Contacting Netflix support should be your last resort, but it’s reassuring to know that help is available for those stubborn issues that won’t disappear.

See Also: 3 Causes: Why Is My Ethernet Cable Blinking Orange?

3 Preventive Measures To Avoid Future Errors

To ensure your Netflix experience remains uninterrupted, consider these proactive steps:

  • Regular Updates: Consistently update your Netflix app and device firmware. Hence, updates bring new features and fix known bugs that could cause errors like HTP 998.
  • Maintaining A Stable Internet Connection: Invest in a quality router, consider upgrading your internet plan for higher speeds, and position your router optimally. If you frequently experience Wi-Fi issues, exploring mesh networks or signal extenders could offer a more stable connection throughout your home.
  • Network Management: Regularly reboot your modem and router to keep your home network running smoothly. Also, managing the number of connected devices can prevent bandwidth congestion, ensuring a seamless streaming experience.

See Also: Netflix Not Working on TV But Works on Phone


How can I fix Netflix streaming issues?

Ensure your internet connectivity is stable, update the Netflix app, and restart your device. Checking Wi-Fi signal strength and device compatibility may also help.

Why does my Netflix keep buffering?

Buffering is often due to internet connectivity problems. Improve your Wi-Fi signal or connect via Ethernet for a more stable connection.

How do I update my Netflix app?

For most devices, visit the App Store or Play Store, find Netflix, and select 'Update'. Ensuring your app is up-to-date help avoid common errors.

Can using a VPN affect Netflix streaming?

Yes, VPN interference can cause streaming issues. Netflix recommends disabling VPNs and ad blockers for an optimal viewing experience.

What should you do if Netflix downloads are slow?

Check your internet speed requirement against your current plan, and consider upgrading or managing your home network setup for improved speeds.


Navigating Netflix HTP 998 error doesn’t have to be a recurring drama. Understanding the root causes, applying immediate and advanced troubleshooting steps, and taking preventive measures can significantly reduce the chances of future interruptions. Hence, remember, a smooth streaming experience starts with a stable internet connection, up-to-date technology, and regular maintenance. So, remember these tips, and you’ll be set for endless nights of hassle-free indulge-watching.

See Also: Why Does Netflix Keep Crashing On My TV: Quick Fixes And Solutions

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