Fixing Disney Plus Audio Issues: A User’s Guide

Imagine settling in for a movie night, snacks at the ready, only to be met with audio issues on Disney Plus. The excitement quickly turns to frustration as the dialogue fades in and out or the sound doesn’t sync with the action. It’s a common annoyance for many, a blemish on what should be a seamless escape into storytelling. This problem of Disney Plus audio issues disrupts your viewing experience and detracts from the magic that Disney Plus aims to deliver.

To resolve Disney Plus audio issues, try checking your internet connection, restarting the app or device, updating the app, adjusting audio settings, or using a different streaming device. These steps often fix problems like sound lag, audio cutouts, or unsynced audio.

However, there’s no need to let technical glitches ruin your movie night. The solution for Disney Plus audio issues is simple troubleshooting steps that can restore the enchanting audiovisual harmony of your favorite Disney Plus shows. By addressing these common issues, you can return to enjoying your streaming experience without any hiccups.

See Also: How to Fix the “No Audio Output Device Is Installed” Error on Windows 10

Identifying Common Audio Issues 

Viewers may encounter various audio issues affecting their viewing experience when streaming on Disney Plus. Common problems include low volume, which is barely audible even at high settings, and crackling sound, which can be grating and disruptive. Disney Plus audio quiet is another frequent issue, leaving viewers with a silent screen.

Additionally, audio lag, where the sound doesn’t sync with the video, can be particularly frustrating, making it hard to follow the dialogue and action. It’s also worth noting that some problems may be inherent to the content, such as poor audio quality in the original recording.

Checking Internet Connection 

A poor or unstable internet connection is often the culprit behind audio glitches like intermittent sound or sudden drops in audio quality on Disney Plus. Streaming high-quality content requires a steady and robust internet connection. If the connection weakens, it may struggle to maintain a consistent audio stream, resulting in these Disney Plus audio issues. 

To improve your internet connection, start with the basics: restart your router. This can refresh your connection and eliminate any temporary glitches. It provides a direct and usually more reliable connection than Wi-Fi, reducing the likelihood of audio issues.

Heavy internet usage, like downloading large files, can strain your connection and affect streaming quality. Limiting this bandwidth usage during your Disney Plus streaming can lead to a smoother viewing experience.

See Also: Samsung TV Volume Keeps Going Down: How To Solve This Common Issue

Device Compatibility And Audio Settings 

Ensuring your device is compatible with Disney Plus is crucial for optimal streaming and audio performance. Most modern devices, including smart TVs, gaming consoles, streaming sticks, and smartphones, generally support the app, but it’s always wise to check the compatibility list on Disney Plus’s website. If you’re facing issues with device compatibility, particularly with Windows devices, this article may provide some helpful insights.

Once you’ve confirmed compatibility, the next step is to delve into audio settings. Both your devices have audio settings, which must be harmonious for the best sound experience. On your device, check the sound or audio settings menu. Adjust specific settings like ‘Surround Sound’ or ‘Stereo’ based on your audio system.

In the Disney Plus app, explore the audio options available for each title. Some content is available with different audio formats, such as 5.1 Surround Sound or Dolby Atmos. Match these settings with your audio system’s capabilities. Mismatches in audio format can sometimes lead to low volume or out-of-sync audio issues.

Troubleshooting Steps For Common Audio Problems

How to fix audio on Disney Plus? For common Disney Plus audio issues like low volume, no sound, or audio out-of-sync, follow these troubleshooting steps, tailored for various devices:

General Steps:

  1. Restart The Device: A simple restart can often resolve temporary audio glitches.
  2. Update The App And Device: Ensure Disney Plus and your device’s firmware are up-to-date.
  3. Check External Speakers: If using external speakers or sound systems, verify their connection and settings.

For Roku:

  1. Navigate to ‘Settings’ > ‘Audio’ on your Roku device. 
  2. Adjust the audio mode and check if the issue is resolved.
  3. If using a Roku TV, inspect the TV’s audio settings.

In Apple TV:

  1. Go to ‘Settings’ > ‘Video and Audio’ and experiment with different audio format settings.
  2. Ensure the audio output is aligned with your speaker configuration.

For Gaming Consoles (Xbox, PlayStation):

  1. Access the console’s sound settings and ensure they align with your audio system.
  2. If experiencing lag, check for any software updates for your console for fixing Disney + audio issues.

For Smart TVs:

  1. Explore the TV’s sound settings, looking for options like ‘Auto Volume’ or specific audio formats compatible with your sound system.
  2. Lastly, check for the firmware updates on your TV.

See Also: Windows Could Not Start The Windows Audio Service On Local Computer

Advanced Solutions: Updating And Reinstalling The App 

Updating the app and your device’s operating system can be crucial if audio issues persist on Disney Plus. Check the app store for any available Disney Plus updates and install them. Similarly, ensure that your device’s operating system is up-to-date, as outdated firmware can lead to compatibility issues.

If updating doesn’t resolve the problem, consider reinstalling the Disney Plus app. To do this, first uninstall the app from your device. Then, restart your device to clear any temporary cache. Finally, reinstall the Disney Plus app from your device’s app store. Reinstalling can often remove any corrupted data that might be causing audio issues. Remember to log back into your Disney Plus account after reinstalling to fix Disney Plus sound issues.

Utilizing Features To Enhance Audio Quality

Many devices offer specialized features to enhance audio quality, particularly useful for more explicit dialogue. Features like ‘Voice Enhancement’ or ‘Clear Voice’ can be found in the sound settings of many smart TVs and streaming devices. These settings amplify dialogue frequencies, making it easier to hear conversations, especially in scenes that are particularly useful for more explicit dialogue. Features like ‘Voice Enhancement’ or ‘Clear Voice’ can be found in the sound settings of many smart TVs and streaming devices. These settings amplify dialogue frequencies, making it easier to hear conversations, especially in scenes with a lot of background noise or music.

Why is Disney Plus audio out of sync? To enable these features, navigate to your device’s audio or sound settings. Look for options labeled ‘Voice Enhancement,’ ‘Dialogue Mode,’ ‘Clear Voice,’ or similar. Activating these settings can significantly improve your listening experience, ensuring you catch every word of dialogue without constantly adjusting the volume with fixing Disney Plus audio issues.

Some devices also offer dynamic range compression, which balances the volume levels between loud and quiet scenes. This feature can be beneficial during late-night viewing sessions, allowing you to enjoy your content without disturbing others.

By exploring and utilizing these audio enhancement features, you can tailor your Disney Plus audio experience for more precise, more balanced sound, enhancing viewing pleasure.

See Also: Samsung Smart TV Netflix Sound Cuts Out? Here’s How To Fix It


Why is there no sound on the Disney Plus app?

No sound on the Disney Plus app could be due to the app being muted in the settings, a bug in the app, or device settings issues. Check the audio settings within the app and ensure the volume is turned up. Restarting the app might also help .

How do I fix static audio in the Disney Plus app?

If you're experiencing static audio, clearing your device's cache could resolve the issue. This removes temporary data that may be causing audio problems. For iPhone users, you can clear the cache in the Storage & iCloud Usage settings. For Android, go to Apps and select Storage, then Clear Cache .

What should I do if the audio on Disney Plus is poor?

Poor audio quality on Disney Plus can sometimes be resolved by turning off advanced audio features like Dolby Atmos and switching to a standard format like stereo or mono audio. This adjustment can often correct compatibility issues and improve audio quality .

Why is the audio on Disney Plus so low?

If the audio on Disney Plus is playing at a low volume, check the volume controls for the Disney Plus app specifically and ensure they are set to maximum. Additionally, updating the app and studying for the newest sound drivers on your device can help resolve this issue .

How can I fix the audio lag on Disney Plus?

Try rebooting your streaming device and the Disney Plus app to fix audio lag. Also, updating your device's audio drivers and clearing the app's cache can help. If these steps don't work, consider checking your network connection or contacting customer service .


In conclusion, resolving audio issues on Disney Plus involves identifying common Disney Plus audio issues like low volume, crackling sound, no sound, and audio lag. Ensure device compatibility and adjust audio settings accordingly. For persistent issues, updating or reinstalling the Disney Plus app can help.

Features like voice enhancement and addressing Dolby Atmos compatibility can enhance audio quality. Viewers can enjoy a seamless and immersive audio experience on Disney Plus with these steps.

See Also: How To Fix It: I Can’t Hear My Friend On Discord

Leave a Comment